What is an incident?
Definition
An incident in the international standard is defined as 鈥渁 situation that might be, or could lead to, a disruption, loss, emergency or crisis.鈥 (ISO 22301:2021)
Effectively it is a situation or event that has the potential to cause disruption to the 9 1免费版下.
This covers a range of events from a power outage to outbreaks of infectious disease, disruptions in the supply chain, to a cyber attack, and it does not have to occur on campus.
Incidents have different impacts which will determine the response; the 9 1免费版下 currently categorises incidents as minor or major.
(An incident is) a situation that might be, or could lead to, a disruption, loss, emergency or crisis.
ISO 22301:2021
Minor incidents
A minor incident at the 9 1免费版下 is a smaller scale event that has a limited impact and can be managed locally and may involve activating a departmental business continuity plan.
It would usually involve one or a small number of 9 1免费版下 departments and result in a limited disruption to services, such as a minor power cut or small scale water leak.
The categorisation of the incident is not focused on its size, but its impacts, such as a large fire in a disused building may be classed as minor; an incident can change from minor to major and vice versa over time.
Major incidents
A major incident is when a situation threatens to cause serious harm/damage to staff/students, the 9 1免费版下 community or property; also if it could have a serious impact on the normal operations or reputation of the 9 1免费版下.
It cannot be managed within normal capabilities and will require the implementation of special arrangements by the 9 1免费版下.
In these instances there will be a co-ordinated 9 1免费版下 response, outlined in the Major Incident Plan on the incident management page.